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Kregel, J., and Revell, W.G. (2003). An evolving partnership: The role of state vocational rehabilitation agencies in the implementation of the Ticket to Work program. Richmond, VA: Virginia Commonwealth University, Rehabilitation Research and Training Center on Workplace Support.
Abstract
This report analyzes the role and apparent conflicts of state vocational rehabilitation agencies (SVRAs) in implementing the Ticket to Work program authorized under the Ticket to Work and Work Incentives Improvement Act of 1999 (TWWIIA).
For over 20 years, SVRAs have received payments for their services to beneficiaries through the Social Security Administration's VR Reimbursement program, as well as through the federal Rehabilitation Act. Although TWIIAA made SVRAs critical to implementation of the Ticket program, it allows non-traditional providers of rehabilitation services and other employment supports (Employment Networks, or ENs) to compete to accept participants' Tickets and receive payment from the Social Security Administration. Thus, most SVRAs see the Ticket to Work program as an economic threat that can divert funds to competing agencies. They also complain that the program has unduly burdened them with the work of explaining the program to SVRA consumers and applicants, tracking earnings for Ticket holders, and other administrative duties.
Critics of SVRAs counter that SVRAs have tried to minimize competition by ENs and divert Tickets to themselves, thereby thwarting the program's intent of increasing consumer choice. Still, SVRAs in a number of states have helped foster the development of ENs.
The report recommends measures to help SVRAs fulfill the goals of the Ticket program, to guarantee the rights and opportunities of beneficiaries, and to ensure opportunities for participation by alternative ENs.
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