Building Infrastructure to Support CLASS: The Potential of Matching Service Registries
(2011, Spring). Building Infrastructure to Support CLASS: The Potential of Matching Service Registries (CLASS Technical Assistance Brief Series. No 16). Long Beach, CA: The SCAN Foundation.
Abstract
This brief examines the "service fulfillment" challenges posed by the CLASS Plan. New and improved mechanisms will be needed for connecting consumers of in-home services and supports with the workers who provide them. Outlined in this brief are findings from a recent PHI study of "matching service registries." The potential of these registries for building needed infrastructure is explored and key design issues for their development are identified.
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