You need Javascript enabled for this to workIs Telephone Screening Feasible? Accuracy and Cost-Effectiveness of Identifying Persons Medically Eligible for Home- and Community-Based Services.
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Fries, B.E., James, M., Hammer, S.S., Shugarman, L.R., Morris, J.N. (2004). Is Telephone Screening Feasible? Accuracy and Cost-Effectiveness of Identifying Persons Medically Eligible for Home- and Community-Based Services. The Gerontologist, 44(5), pp.680-688.

Abstract

Purpose: To determine the accuracy of a telephone-screening system to identify persons eligible for home- and community-based long-term care. Design and Methods: Data from Michigan telephone screens were compared to data from in-person assessments using the Minimum Data Set for Home Care (MDS-HC). Weighted kappa statistics measured the level of agreement between the two assessments. Results: Overall, recommendations based on the telephone screen produced a marginal match compared to recommendations based on in-person assessment. "False positives" (individuals scoring as more impaired on the telephone screen than in person) occurred in 27% of all cases, while "false negatives" (individuals scoring as less impaired on the telephone screen) only occurred among 6% of the callers. Neither individual screen questions, source of information, location of the individual, timing between screen and assessment, nor temporal changes accounted for mismatches. Telephone screens resulted in an 11% savings over the cost of providing in-person assessments to all program seekers. Implications: The telephone screen has utility as a broad targeting mechanism that allows agencies to avoid costly in-person assessments for all program seekers. Evidence does not support use of the telephone screen alone to determine either medical eligibility or a specific level of care (abstract from:
http://gerontologist.gerontologyjournals.org/cgi/content/abstract/44/5/680?
maxtoshow=&HITS;=10&hits;=10&RESULTFORMAT;=&author1;=fries%2C+be&searchid;=1&
FIRSTINDEX=0&sortspec;=relevance&resourcetype;=HWCIT).

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